Quality Assurance
Overview
Quality Endorsed Company
Acurus Pty Ltd is an Australian IT consulting and solutions provider that offers a variety of professional services with a focus on developing and maintaining a close working relationship with clients. This relationship is key to the successful delivery of specialised custom solutions that are in line with the customers' culture and vision.
Acurus has established, documented and maintains a business management system that complies with the requirements of the internationally recognised standard for quality management systems ISO 9001:2008 and is externally certified by and objective third party auditing body.
Our third party auditors are:
SAI-Global Australia
Unit 3, 18 Salmon Street
Port Melbourne VIC 3207
Australia
Capability Statement
The registration covers the quality management system for outsourced IT managed services, including solution design and implementation, procurement, deployment, maintenance, consulting and business continuity.
Customer Commitment & Focus Statement
A key focus of management is to ensure that customer requirements are correctly determined, met and wherever possible surpassed.
In order to achieve this senior management:
- Promotes the Quality Policy Statement throughout the organisation.
- Has designed, developed, implemented and maintains a business management system that complies with ISO 9001:2008 standard for quality management systems for all of its processes
- Monitors and measures customer feedback with the aim of enhancing customer satisfaction and identifying continuous improvement opportunities
- Collects and analyses objective data relating to product and system performance to identify customer satisfaction, conformity to product requirements, characteristics and trends of processes and products, including opportunities for preventative action and suppliers.
Continuous Improvement
A key focus of the organisation is to continually improve the effectiveness of the management system through the use of the customer service policy, objectives, audit results, analysis of data, corrective & preventative actions and management review.
Quality Management Principles
Our system has been developed around the 8 internationally recognised quality management principles:
A quality management principle is.......a comprehensive and fundamental rule of belief, for leading & operating and organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders.
Principle 1 - Customer-Focused Organisation
"Organisations depend on their customers and therefore should understand current and future customer needs, meet customer requirements & strive to exceed customer expectations".
Principle 2 - Leadership
"Leaders establish unity of purpose & direction of the organisation. They should create & maintain the internal environment in which people can become fully involved in achieving the organisation's objectives".
Principle 3 - Involvement of People
"People at all levels are the essence of an organisation & their full involvement enables their abilities to be used for the organisation's benefit".
Principle 4 - Process Approach
"A desired result is achieved more efficiently when related resources & activities are managed as a process".
Principle 5 - System Approach to Management
"Identifying, understanding & managing a system of interrelated processes for a given objective, improves the organisation's effectiveness & efficiency".
Principle 6 - Continual Improvement
"Continual improvement should be a permanent objective of the organisation".
Principle 7 - Factual approach to decision making
"Effective decisions are based on the analysis of data & information".
Principle 8 - Mutually beneficial supplier relationships
"An organisation & its suppliers are interdependent and a mutually beneficial relationsip enhances the ability of both to create value".